Q&A

The repair time for your watch may vary depending on the severity of the problem. We will reship your watch within 5 to 10 working days after receipt of it in our workshops. After this time, do not hesitate to contact our after-sales service ( sav@ice-watch.com ) or your reseller in order to have more information.

We offer a flat rate of €39 (shipping costs not included) for any repair of an Ice-Watch watch via our online form or by going to an Ice-Watch brand reseller so that they can contact us. send your watch. You can find a retailer via the store locator page. (The price at the retailer may vary from that on our online form)

We invite you to contact our online after-sales service . We offer a flat rate of €39 (shipping costs not included) for any Ice-Watch repair.

Our newsletters have the sole purpose of keeping you informed of the latest news from the brand. For more information on this subject, we advise you to read our privacy policy.

1. Add the desired product(s) to your cart.
2. Enter your billing and delivery information and choose a payment and delivery method.
3. After validation of your order, you will be kept informed of its progress.

You have the possibility at any time to create a free customer account which will facilitate operations/steps. You can also view our terms of use.

By choosing our site, you are certain of the quality and authenticity of our products. You are sure to get the best service available during and after your purchase.

If the problem occurs within 30 days of your purchase, we invite you to first contact the after-sales service of the reseller site. Once this deadline has passed, we invite you to contact our online after-sales service .

In order to help you as best as possible, we ask you to complete the contact form . Your request will be sent directly to the department that takes care of goodies and sponsorship in your country. We cannot guarantee a positive response in advance, but please know that we will do everything we can to respond as quickly as possible.

Each product description sheet contains its availability information. If you can add it to your cart, it is in stock. Otherwise and via your email address, you will have the possibility of being alerted when it is again.

You can refer to the ATM on your watch. You can find the ATMs corresponding to your model on the product sheet. All our watches are minimum 5 ATM. So you can wash your hands and take a shower with your watches on. However, we advise you not to expose your watch for too long and/or too often to water, especially for straps made of natural material (leather, fabric, etc.).

During a service that requires opening the box, it will be advisable to ensure that the watertightness checks have been carried out, especially if you frequently use the watch in water or in a humid atmosphere.

Each product description sheet lists the sizes available for it as well as a document helping you choose the one that will suit you best. You can also download this document at the following address.

The reference is located at the back of the watch, on the steel part.

Our watches comply with European standards. However, you may develop an allergy to silicone or another material. Do not hesitate to consult a doctor if the problem persists.

You can send us a request via the online form or go to an Ice-Watch brand reseller . We will ask you to identify your watch, the reference is located at the back of it, on the steel part.

Complete our online form or please go to an Ice-Watch brand reseller so that they can send us your watch. You can find a reseller via the store locator page. We cannot under any circumstances be held responsible for damage caused by the possession or inappropriate use of your watch.

To return your order, consult the returns, refunds and right of withdrawal page and follow the instructions on the online returns form (complete all necessary fields). For more information regarding our returns policy, see our general conditions of sale.

We will refund you after receiving and inspecting the returned item(s). If your product is in perfect condition (complete, new, undamaged, unworn, unused and accompanied by all stickers, labels and stops), then the purchase price will be refunded to the payment method used during your order.

You can clean your watch strap simply by gently applying water and neutral soap. If cleaning requires opening your watch or more extensive handling, only a professional equipped with the appropriate instruments can carry out this without damaging your watch.

Within the Ice-Watch brand, it is appropriate to consider all the watches divided into families or collections. Within the same collection, you will therefore be able to find the same model/reference/sku in different colors, materials and sizes. Each collection corresponds to a style, time of your day, activity, mood, desire, taste, etc. We hope that these different collections allow you to appreciate our brand.

We invite you to follow this tutorial to carry out this operation yourself using the adjustment tool received during your online purchase. You can also go to one of the Ice-Watch brand resellers to change the size of the link bracelet. This type of modification may have a cost depending on the reseller .

The waterproofness of watches includes a new watch with seals, glass and case in perfect condition. If watertightness is ensured during manufacturing and proven when the watch leaves the workshops, it is not guaranteed 'for life'. The duration of this water resistance may vary over a more or less long period depending on the characteristics of the model, the use that is made of the watch and the care given to the watch. The normal aging of the seals which ensure watertightness is accelerated by thermal shocks or strong temperature variations which cause the watch to go from direct sunlight to cold water or a humid environment.

A chronograph watch is equipped with an additional mechanism, visible on the dial and allowing the duration of an event to be counted. The objective is to measure elapsed time by triggering the system on demand. The chronograph is made up of a central hand and it can sometimes display the minutes and more rarely the hours. Indeed, it is only supposed to measure short periods of time.

Complete our online form or please go to an Ice-Watch brand reseller so that they can send us your watch. You can find a retailer via the store locator page . We cannot under any circumstances be held responsible for damage caused by the possession or inappropriate use of your watch.

Salt water, the acidity of perspiration, perfume and chemicals attack the various elements of the watch (strap, case or other internal elements) and reduce the duration of the water resistance. This is why we recommend regularly checking the condition of the watch and examining whether all the elements which contribute to water resistance are intact and in good condition: the crown, the pushers, the glass, the seals. Do not use the crown or pushers of the watch when you are in water. If the watch is equipped with a screw-down crown, always check whether the crown is screwed in all the way before going into the water.

Each product description sheet shows the price of the watch including VAT.

ATMs correspond to the different levels of water resistance of a watch.

Waterproofing:

• Sweat

3ATM:

• Hand washing
• Car wash

5ATM:

• Bath or shower
• Splashes
• Under the rain

10ATM:

• Sport swimming
• Water sports

20 ATM / 30 ATM:

• Snorkelling
• Not suitable as a diving watch!

If you notice any damage or anomalies, avoid contact with water. Please note that water condensation under the watch glass or on the dial indicates that it is no longer waterproof and must be repaired by a professional as soon as possible. You can contact our online after-sales service or go to an Ice-Watch brand reseller so that they can send us your watch. You can find a retailer via the store locator page .

For more information on this subject, we advise you to read our privacy policy .

For more information on this subject, we advise you to read our privacy policy .

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For more information on this subject, we advise you to read our cookies policy .

For more information on this subject, we advise you to read our general conditions of sale .

For more information on this subject, we advise you to read our general conditions of use .

In the event of failure of the watch due to a material or manufacturing defect, complete our online form or please go to an Ice-Watch brand reseller so that they can send us your watch. You can find a retailer via the store locator page . We cannot under any circumstances be held responsible for damage caused by the possession or inappropriate use of your watch.

We use high quality batteries which have a lifespan of approximately 2 years.

Our watches comply with European standards. However, you may develop an allergy to silicone or another material. Do not hesitate to consult a doctor if the problem persists.

The warranty covers all parts except the battery, glass and bracelet. We cannot under any circumstances be held responsible for damage caused by the possession or inappropriate use of your watch. In the event of failure of the watch due to a material or manufacturing defect, complete our online form or please go to an Ice-Watch brand reseller so that they can send us your watch. You can find a retailer via the store locator page .

We advise you to go to a point of sale distributing the brand to change the battery. This type of replacement may have a cost depending on the point of sale you go to. It is very important to have the battery changed if it no longer works within a very short time, in order not to damage the movement. Only a professional equipped with the appropriate instruments can replace the battery without damaging your watch.

Unfortunately, it is not possible for you to directly delete your online account. If you wish to delete your account, please contact customer service . Our teams will be happy to help you.

Nothing's easier ! Simply add a watch to your shopping cart, then you can enter your promotional code directly into it or during the ordering process.

You can check the status of your order at any time via your account .

Unfortunately, for technical reasons it is not possible to cancel or modify your order online. If you still have questions, we invite you to contact our customer service . Our teams will be happy to help you.

The authorized payment methods are as follows:

Visa
MasterCard
PayPal
Bancontact / Maestro

You can find all our points of sale in the ' Find a store ' section of our site.

We are sorry. Being an international brand, you can go to any of our resellers or stores selling the Ice-Watch brand ( list available via this link ) to find quality assistance. You can also complete the online form and send your watch directly to us for repair.

We invite you to complete the online form to send us your watch for repair. Our teams will be happy to help you.

The payment solutions used on the site use third-party providers known for their consideration of security. We work with Ingenico, a company well known for its professionalism in online payment methods. In addition, our entire site is secured (https) by an SSL certificate.

For this we use an OrganizationalSSL certificate from https://www.globalsign.fr/centre-information-ssl/.

The smartwatch strap is adjustable between values ​​of 160 mm to 220 mm.

The connected watch measures heart rate, blood pressure and blood oxygen levels. However, it is not compatible with other cardiac devices.

In the "Health" application on your iPhone, you must make sure to authorize "ICE ONE" as a "data source". Normally, synchronization can then be done. If this is not the case, do not hesitate to turn off then restart your App as well as your watch.

We do not know the stocks of our resellers... However, we invite you to consult the brand's reseller points of sale on our website and to call them to find out availability before traveling!

Unfortunately, it is not possible to retrieve your track/route information because the watch is not equipped with a GPS chip. The distance covered is based on the step length saved in your profile in the app. This can be changed depending on the size of your steps so that the distance traveled is as realistic as possible.

The announced statistics are relatively correct. It is still important to know that on all connected watches, the step calculation is based on the movements of your wrists. Based on your wrist movements, the watch estimates your activity level in the form of steps. The connected watch counts steps using a “3-axis G-sensor” which calculates them using the oscillation of your wrist, the angle of oscillation being 45°. Maybe try it once or twice by “exaggerating” your movements to see if a difference is visible.

You can find the certificate of conformity for our ICE smart 1.0 rectangular 1.85 watches here.

You can find the certificate of conformity for our ICE smart 2.0 rectangular 1.96 watches here.

You can find the certificate of conformity for our ICE smart 2.0 square 1.7 watches here.

You can find the certificate of conformity for our ICE smart 2.0 square 1.2 watches here.

You can find the certificate of conformity for our ICE smart 3.0 rectangular 1.78 watches here.

You can find the certificate of conformity for our ICE smart junior 2.0 rectangular 1.75 watches here.

You can find the certificate of conformity for our ICE fit 1.78 watches here.

Yes, creating an account is completely free.

To create an account, simply go to the account creation page and complete the form provided. You will also be able to create an account at the end of the order process.

You can modify your account at any time via the page provided for this purpose. You will first need to log in with your login and password.

The ICE smart junior connected watch has multiple features. Overall, it looks a lot like the ICE smart one smartwatch but does not offer bluetooth calling functionality. If the watch is connected to a smartphone, the user will be able to receive SMS and notifications without any problem. If the watch is not connected to a phone, it will still be possible to take advantage of the sports and health features of the watch, access games, etc.

It is entirely possible to receive or make calls from the watch. You will also be able to check your SMS and receive your notifications. However, it is not possible to respond to text messages via the watch directly.

It is necessary to turn off media-related sound in your phone's Bluetooth settings. When you go to your settings, then “Bluetooth”, you are offered two categories (calls and media). You must therefore deactivate the "media" sound part.

On iPhone devices, the procedure is different. To date, we have only found a temporary solution on music applications. For example, if you use "Spotify" or another music app, you can also go to the (music) app, click on "ICE CALL" (the music playback device), then click on "Airplay " or "Bluetooth" and finally on "iPhone". Surprisingly, by carrying out this manipulation the sound of the applications is also muted and only calls come out of the watch. This is a temporary solution that we invite you to implement while waiting for the future update of our system.

Have you checked that SMS reception is activated on the "ICE ONE" application (notifications tab)? If this still does not work, then you must directly modify the settings of your smartphone to authorize it to send message notifications to your watch.

In order to receive your SMS on your connected watch, it is advisable to go to Settings > Messages > Notifications > Show previews. In "Show Previews" you will have three options to choose from. It is best to choose “Always” or “If unlocked (default)”. This way you can then receive message notifications on your connected watch.

It is possible to have your bracelet changed directly in store, at your jeweler/watchmaker. The bracelets are also available on our website www.ice-watch.com , individually, in the following colors: black, blue, pink and white.

Yes, it is entirely possible to personalize the wallpaper of your connected watch with images already offered or even the photo of your choice that you can directly insert via the photo gallery of your smartphone.

The list proposed in the connected watch application brings together around a hundred different sports ranging from so-called "basic" sports (running, cycling, rugby, bodybuilding, tennis, gymnastics, badminton, football, basketball, rugby, combat sports …) to more “rare” sports (surfing, frisbee, golf, rowing, skiing, fitness, yoga, pilates, horse riding, archery, fishing, etc.).

The smartwatch is IP 68 certified. IP tests indicate how dust and waterproof a device is. IP certification works with 2 digits. The first number indicates the dust resistance and the second the waterproofness of the product. Additionally, it is important to clarify that testing under the IP standard for "liquids" is only performed for clear water. This means that immersion in another liquid (chlorine, alcohol, coffee, salt water, soda, etc.) is not included in the tests. Therefore, swimming in a swimming pool with the device is not recommended, due to the presence of chlorine and other chemicals (this use should even be avoided). When a watch is IP 68 certified, this is equivalent to 5ATM certification for optimal product protection (waterproof, it can go underwater and resist splashes, rain, showers, etc.). The connected watch has a liquid protection rating of 8 (IP 68), which means that it is waterproof and can be worn in the shower or during a "calm" immersion in water. clear water (without excess pressure, waterproofing at a depth of more than 1m for 1 hour).

The dial of the connected watch measures 38 mm in width (40 mm with the push button).

The ICE smart one connected watch is compatible with all devices equipped with iOS 9.0+ and Android 5.0+.

The children's connected watch is compatible with all devices equipped with iOS 12.0+ and Android 7.0+.

The ICE smart one connected watch has multiple functionalities: bluetooth calls, reception of SMS and notifications, sports, health (heart rate, blood pressure, etc.), music and camera management, phone geolocation, alarm, games…

The Ice-Watch time deserves 60 seconds of reading...

Time has never really been the same since the arrival of Ice-Watch on the watch market in 2007. A watch whose colorful concept focused on fashion and accessibility would spawn an international, intergenerational brand and intercultural 'well in its needles'. Since then, it has continued to tick, evolve and invent new collections in complete transparency. A value conveyed by the name it chose: ICE.

His bold move - transforming the watch into a fashionable yet chic accessory - could have melted like ice cream in the sun. On the contrary, it has become one of the coolest successes on the planet. For this, the Ice-Watch brand has chosen to live every minute of controlled globalization and to find skills where they are. Question of good tempo. At the service of its creation without borders, there is the talent 'designed in Belgium' and the seriousness of Belgian services, the quality of Japanese movements (Miyota), Chinese expertise in production and assembly, the organization Hong Kong for logistics and distribution. It is said that we judge a tree by its roots: they remain firmly planted in Belgium thanks to the will of the founder and CEO of the Ice-Watch brand, Jean-Pierre Lutgen. Marketing, communication, legal aspects and web actions are divided between Brussels and Bastogne where local roots were further strengthened in 2014 with the construction of a 6,000 m2 European storage center. From cog to cog, from united teams to dynamic partners, from sharp designers to committed distributors, the Ice-Watch brand has given itself the means to constantly increase its presence on an international scale.

Flexibility and reactivity being encouraged at each level, we better understand how a simple idea could evolve into a trendy accessory worn by the whole world. Multi-styles: minimalist, sporty, urban, ultra colorful, glamorous, romantic. Multi-material: Ice-Ramic, silicone, metal, leather. Multi-public: men, women, kids and juniors. Multi-desires: 8 to 10 new collections per year, equipped with a screwed back and therefore waterproof up to 10 ATM. Collectors and more targeted models appear through partnerships and prestigious co-branding (BMW Motorsport, Pantone Universe, Course Vendée Globe). The wide range of Ice-Watch watches can adapt to the lives and activities of those who wear them. More than a marketing strategy, it is the commitment of a leading and legitimate brand in its sector.

The Ice-Watch brand benefits from strong visibility, whether on the wrist, in "BeCubic" piggy bank boxes, on social networks (4,500,000 Facebook fans) or through the vast network of Flagship Stores, Ice-Watch. Stores, kiosks and reseller points of sale. Its collections have generated multiple product placements on the international music scene: Black Eyed Peas, Jennifer Lopez, David Guetta, etc.

Their muscular dynamism attracted great sportsmen who played ambassadors: Philippe Gilbert, world cycling champion, swimmer Florent Manaudou and DTM championship driver Marco Wittmann at the wheel of his Ice-Watch BMW M4. Now, the Ice-Watch brand can boast good television ratings thanks to the cutest Miss Weather: Tatiana Silva, the pretty Belgian who now calls the shots on TF1, the leading French television channel.

In 2017, the Ice-Watch brand celebrates its 10th anniversary by inviting all its partners and collaborators to Bastogne (Belgium) to participate in a “Surreal dinner” organized by Belgian designer Charles Kaisin.

The same year, Jean-Pierre Lutgen was elected Manager of the Year 2017 by Trends Tendances magazine.

In 2020, Ice-Watch surprises again by launching its first solar-powered watch. Free as air, ICE solar power only draws its energy from light. Sustainable, clean, infinitely renewable energy! A brand of the present time, Ice-Watch gradually responds to current aspirations with its own values: optimism, accessibility, simplicity and of course, the cult of color.

With the launch of ICE solar power, Ice-Watch and its teams are supporting citizens who want to take concrete action towards the planet. ICE solar power allows you to express your commitment to responsible consumption. This collection creates a new “green” segment at Ice-Watch while remaining accessible to all, trendy and dynamic.

The Belgian-global brand, which has thus become sustainable, will continue to do what it does best: to set the watch market on fire with affordable prices (from €59) and unfailing dynamism, to innovate, to dare and to dare. Again...

EXCHANGE. YOU CAN.

Yes, you can buy on this site 7 days a week, 24 hours a day; wherever you are in the world. However, pay attention to the countries to which you can be delivered:

• Belgium
• France
• Germany
• Luxembourg
• The Netherlands
• United Kingdom
• Austria
• Spain
• Italy
• Portugal

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