Terms and Conditions of Sale

Terms and Conditions of Sale

April 2021

The website at the URL ice-watch.com ("the eSTORE") is owned by ICE SA s.a., a company registered in Belgium under the Belgian Business Register number: 0445.215.746; VAT BE 0445.215.746, which registered office is located at Place Mc Auliffe 34, 6600 Bastogne, Belgium, info@ice-watch.com ("ICE"). Products that you purchase through the eSTORE will be sold to you by ICE.

ICE strongly believes in protecting user privacy. Please go to ICE's Privacy Policy for information on how ICE collects and uses personal information from users of the eSTORE.

Your order(s) of any Product(s) through the eSTORE will be governed by the following terms and conditions of sale (the “T&C of Sale”), the Cookies and Privacy policies and the Terms of use of the eStore. Please read these terms and conditions carefully before ordering any Products from the eSTORE. You should understand that before ordering any Product, you will, in any event, have to actively abide and agree to be bound by these terms and conditions.

The offers on the eSTORE address consumers exclusively.


1. About the T&C of Sale


These T&C of Sale are applicable to all orders and purchases made in the eSTORE regarding Products made available on this one.

With regard to the order in the eSTORE, ICE will communicate electronically by sending emails. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

These T&C of Sale may change from time to time. Any changes to the T&C of Sale will apply to orders placed on or after the effective date stated in these T&C of Sale or elsewhere on the eSTORE. You are advised to check this page from time to time to take notice of any changes, as they are binding on you.




2. Your account


If you create an account (personal username and password) on the eSTORE you (i) are responsible for maintaining the confidentiality of your username and password and for restricting access to your password, and (ii) agree to accept responsibility for all activities and for each order that occurs under your account unless those activities or orders are carried out by an unauthorised third party who has gained access to your account other than by reason of your negligence or carelessness.

You will inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any change(s) to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the “My account” area of the website.

Once you have created an account you will be able to:

  • modify your personal data;
  • monitor your deliveries and view your order history;
  • return Products;
  • add or edit your delivery and billing addresses for future orders.

ICE reserves the right to refuse service, terminate account(s) or remove or edit content/information/data if you are in breach of applicable law(s), these T&C of Sale or any other applicable terms and conditions or policies.


3. Ordering procedure and Contract Formation


To be able to buy Products on the eSTORE you have to:

  • complete the order process including acceptance of the T&C of Sale, the Terms of use, as well as the Cookies Policy and Privacy Policy;
  • provide your title, first name, name and address, language, phone number, email address, payment details, purchase history and other required information or login through your customer account;
  • provide a valid delivery address in one of the following countries: Germany, France, Netherlands, Belgium, United Kingdom, Luxembourg, Austria, Italy, Spain, Portugal (Note that ICE is unable to deliver to certain addresses, including but not limited to, P.O. Box/CEDEX addresses, overseas army addresses, some hotels, hostels or prisons, the Channel Islands, the Isles of Man, Scilly & Wight and British forces post boxes);  
  • be above eighteen (18) years old and legally capable of entering into binding contracts
  • as the case may be, be the owner or authorized holder of a valid debit/credit card to buy the Products if paying with a debit/credit card.

You may place an order by clicking on the "ADD TO CART" button and proceeding to the order confirmation process.

You are encouraged to carefully review your order(s) by clicking on “My cart” in the menu on the top right hand side where photograph(s) of the Product(s), colour(s), size(s), the quantity selected, as well as the currency and the subtotal for the selection will be displayed. Read and accept the Terms of Sale, the information you have provided and correct any input errors before confirming your order(s).

While every effort is made to ensure that the colour and design of the Products in the photographs displayed on the eSTORE match those of the original Products, variations may occur, in particular due to colour display constraints on your computer equipment. Consequently ICE cannot be held liable for any error or insubstantial inaccuracy in the photographs or graphic representations of the Products included on the eSTORE. In the event of queries regarding the Products, you may contact our Customer Care Center.

You agree that your order is an offer to buy the Product(s) listed in you order (except for the loop(s) which are free of charge) under the T&C of Sales. Every order of a Product is considered a separate purchase, except for the order of loop(s). All orders are then subject to acceptance by ICE who reserves the right not to accept any order for legitimate reason (including but not limited to orders which are suspicious of fraud).


4. Order Processing and Contract Formation


Once you have submitted and confirmed the information contained in your order(s) using the eSTORE, ICE will send an email to the email address you provided acknowledging receipt ("Order Confirmation email") of the order(s) and setting out details of the ordered Product(s), the total amount of the order and details of the shipping cost as well as the (delivery) price. This email does not constitute an acceptance of you order(s), only a confirmation that ICE has received it.

The receipt email will also contain a link to the applicable T&C of Sale that you are encouraged to save and/or print a copy of together with the Order Confirmation email for your records. When loops are ordered, no e-mail of acknowledgment will be sent.

ICE may choose not to accept any order in ICE's sole discretion including without limitation in the case of abnormal orders, any order placed by a customer with whom it has a dispute concerning a prior order and orders which ICE suspects are not placed in good faith.

A contract for the sale of Products between you and ICE will formed when ICE emails you that the Product(s) has/have been dispatched ("Shipment Confirmation email"). No Shipment Confirmation email will be sent for loop(s) you might order.

ICE reserves the right to change the Products offered on the eSTORE at any time and without any prior notice.

The contract for the sale of Products will relate only to those Products whose dispatch ICE has confirmed in the Shipment Confirmation email.

If you would like to cancel your order after you have received your Shipment Confirmation email, please see the Return and Refund section below.

You agree that the data recorded by the eSTORE constitute proof of all transactions made between ICE and its customers. In the event of a dispute between ICE and one of its customers about a transaction made on the Site, the data recorded by ICE will be considered as irrefutable proof of the content of the transaction.


5. Prices, shipping, handling and charges


The price charged for a Product will be the price (including VAT or other taxes, in the currency applicable in the country you selected) in effect at the time your order is placed and will be set out in the Order Confirmation. As the case may be, all orders are payable in the applicable currency and must be paid for immediately at the time of ordering.

ICE reserves the rights to amend the prices of the Products on the Site at any time and without any prior notice.

In the event of a pricing error, whether on the eSTORE or in an Order Confirmation email or otherwise, you accept that ICE has the right to correct such error and charge the correct price or cancel the order. If the actual price is more than the amount shown on your order confirmation ICE will contact you with the correct price before processing your order, and your sole remedy in the event of such error is to cancel your order. If a Product's correct price is lower than our stated price, ICE will charge the lower amount and send you the Product(s).

You acknowledge that even after ICE has sent you a Shipment Confirmation email, if the pricing error is obvious and could have reasonably been recognised by you as a misprice, then ICE is under no obligation to provide a Product to you at an incorrect (lower) price and may cancel your order.

Prices for the Products do not include charges for shipping and handling but can be viewed on the acknowledgement page prior to the confirmation of your order as well as in your Order Confirmation email. Shipping charges are based on the delivery location and method you select during the check-out process. Shipping and handling costs for loop(s) you order are free of charge.

Prices for Products and shipping/handling costs are liable to change at any time, but changes will not normally affect orders in respect of which we have already sent you a Shipment Confirmation email (save in the case of a manifest pricing error as described above).


6. Payment


Payment shall be made by one of the methods you have selected during the order confirmation process. Approved credit and debit card types will be listed during the ordering process. In the event ICE does not receive the authorization for the payment of your order in full, ICE reserves the right to refuse your order.

The value of your purchase(s) will be settled from the applicable card depending upon the payment method you used.

Please note that your credit card will be charged immediately at the time of the transaction.

You assume the risks (in particular regarding loss, theft or damage) relating to the delivered Products from the moment they are delivered to the address specified in your order.


7. Delivery


The delivery may only occur in the countries and to the available addresses as defined under article 3 “Ordering procedure” of the T&C of Sale.

When your order is accepted, you should normally allow two-five (2-5) business days for standard delivery as from the Order Confirmation email, provided that your payment is received before 2 PM (GMT+1). They are not guaranteed delivery times and should not be relied upon as such. Delivery shall, after acceptance of you order, in any event take place within thirty (30) days after the Order Confirmation email should the payment intervene. Any failure to deliver, late delivery, unavailability or delay in availability of your Products must be reported to our Customer Care Center as soon as possible. No claims notified to us more than thirty (30) calendar days from the date of the Order Confirmation email will be taken into account.

Loops are sent at the latest three weeks after your order.

ICE reserves the right to substitute another carrier of equal or lesser cost to deliver your order.

Each delivery will be preceded by your invoice sent by email, except for loops.

If ICE cannot deliver your order within the period specified in your Order Confirmation email then ICE will contact you and you may choose to cancel your order and, should you choose this option, ICE will provide you with a full refund.

If you unreasonably defer delivery or delay the receipt of delivery after ICE has notified you that they have tried to deliver the ordered Product(s), or if you have provided ICE with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to ICE.

You must check for any lack of conformity in the Products at the time of delivery and, if any anomalies are found (e.g., open package, damaged goods, etc.), you must handwrite any reservations, if possible on the delivery note, sign it and report it immediately to the Customer Care Center through the online contact form. The same applies should the Product(s) you have received do not correspond to the one(s) you have ordered, or if your delivery is incomplete.


8. Events outside the control of ICE


ICE shall not be held responsible for delay or failure to perform, if the delay or failure is caused by any act, event, non-happening, omission accident or circumstance beyond its reasonable control including but not limited to:

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • strikes or lock-outs (or other industrial action);
  • national or local states of emergency,
  • failure of transportation facilities, power or utility outages, earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster.
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • the acts, decrees, legislation, regulations or restrictions of any government
  • extreme meteorological conditions (heavy snow, hurricane, etc.).

ICE's performance is deemed to be suspended for the period that the above continues.


9. Product Availability


You will be prevented from ordering Product(s) which is/are not in stock.

Should the Product(s) not be in stock, the contract between you and ICE will not be concluded with respect to said Product and such Product will not be included in the Shipment Confirmation email. You will then be presented with the choice to order (an) alternative Product(s) from the Site.


10. Compatibility, Product information


Please take care when placing your order to ensure that the Products you purchase are compatible for the intended use among other regarding the water resistance. Please use the eSTORE as your final point of reference when checking compatibility. In the event of a difference between the eSTORE content and any other website (or any other source of information) the description of Products as shown on the eSTORE at the time of purchase will be seen as taking precedence.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay ICE Customer Care Center through the online contact form.


11. Title to Products


ICE retains full legal title and ownership to Products until ICE has received all amounts due on the ordered Products in full, except for loops you might order. Title and risk to Products passes from ICE to you upon delivery.


12. Return, Refund & Retracting rights for an online purchase order


If you are not completely satisfied with the product(s) ordered, you are entitled to a full refund (including VAT and other taxes but not delivery charges) if you return your order for any reason within fourteen (14) days from the date of delivery of the product(s). The refund only covers the returned product(s). Your rights related to a defective product remain intact after the fourteen (14) day period.

In order to arrange for the return of the product(s) ordered, please follow the instructions in the online returns form and complete all the necessary fields.

ICE will pay the standard return shipping costs, provided that:

  • you follow the returns procedure (as per the online returns form)
  • you opt for a standard return (dropped off at a collection point)
  • the items are returned within 14 days from the date of delivery

In all cases, you must return the product(s) purchased from the eSTORE to ICE within fourteen (14) days from the day you complete the online returns form.

ICE will use the same method of payment for the refund as was used for the original transaction. Under no circumstances will you incur any costs as a result of such a refund.

If these conditions are not met, you will be responsible for the direct costs of returning the product(s). You may also be liable if the value of the returned product(s) decreases as a result of their return.

If you do not return the product(s) with a valid proof of purchase (invoice, bank statement, proof of payment or otherwise), ICE reserves the right to refuse a refund. If you return products that are used or damaged, ICE reserves the right to deduct from the refund (or conversely to claim from you) an amount equivalent to the reduction in value of the products, up to 100% of the purchase price.

Your refund may be withheld for up to fourteen (14) days after ICE receives the returned products or proof that you have returned them to ICE (whichever is shorter). Please note that your bank may take longer to refund you.

If you have made a bulk purchase and wish to return it for a refund, the entire set must be returned. If the products purchased are part of a special offer containing several products (e.g. “Buy 3 watches, but only pay for 2 of them”), all products must be returned to qualify for a full refund.

According to sections VI.47 to VI.53 CDE, for any distance selling contract, except in special situations, you have a legal right of withdrawal of 14 calendar days: download the form here.


13. Guarantee



Nothing in the T&C of Sale will replace or lessen any of your statutory rights or remedies as a consumer.
ICE will deliver a Product to you that is consistent with the sales contract and free from any defects upon delivery of said Product, in that the Product will be fit for the use normally expected of a similar product and will present the characteristics outlined at the time of sale during two (2) years from the original date of delivery of the Product(s).

This means you can request a repair or a replacement (depending among others on the possibility to repair the Product) free of charge if the Product(s) turn(s) out to be faulty. ICE will repair or replace your Product with a Product of identical or similar characteristics, except as set out below. ICE may replace your Product under this guarantee whether or not a repair of your original Product is possible. If ICE chooses instead to repair your Product it may do so with new or refurbished components.

If the Product(s) cannot be replaced within a reasonable time, you may request a refund or price reduction. Refunds, if authorised, will usually be made using the same method originally used by you to pay for your purchase.

Please retain your order confirmation/invoice or pass it on to the gift recipient as the original proof of purchase is the warranty.

This guarantee does not cover normal wear and tear or damages caused by accidents, mishandling, improper use (knocks, dents, crushing etc.). Repairs (or attempted repairs) to Products other than by ICE will void this guarantee whether or not damage has been caused by such repair or attempted repair.

If your Product is repaired or replaced by ICE under this guarantee, the new item will benefit from the remainder of the term of this guarantee (calculated from the date of the original purchase of the Product). The period of this guarantee shall not be extended whether or not your Product is repaired or replaced.


14. Liability


ICE warrants to you that any Product purchased from through the eSTORE is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

ICE will not be responsible for ensuring that the Products are suitable for your purposes.

ICE is not responsible for (i) losses that were not caused by any breach on its part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses which happen as a side effect of your main loss or damage that were not foreseeable to both you and ICE when the contract for the sale of products by us to you was formed, including but not limited to loss of anticipated savings (iv) any claim by any third party.

These T&C of Sale set out the full extent of the obligations and liabilities of ICE in respect of the sale of the Products via the eSTORE. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on ICE other than those set out in these T&C of Sale.

TO THE FULL EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF ICE SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF THE APPLICABLE PRODUCT(S) FROM THE eSTORE. This does not include or limit in any way the liability of ICE for any matter for which it would be illegal for ICE to exclude, or attempt to exclude, liability.


15. Severability


If any provision of these T&C of Sale shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these T&C of Sale and shall be enforced to the fullest extent permitted by applicable law not affecting the validity and enforceability of any remaining provisions.


16. Contact details


ICE Customer Care Center will assist you with any eSTORE order related question(s) or complaint(s). You can contact ICE either via email customercare@orders.ice-watch.com or through the online contact form.

ICE Customer Care Center is closed on the following bank holidays:

  • 25 December
  • 1 January
  • Easter Monday
  • 1 May
  • Ascension Day
  • Whit Monday
  • 21 July
  • 15 August
  • 1 November
  • 11 November


17. Transfer of rights and obligations


These T&C of Sale are binding on you and ICE and on any person ICE might transfer its rights to.

You may not transfer, assign, charge or otherwise dispose of a contract with ICE, or any of your rights or obligations arising under it, without our prior written consent.

ICE may transfer, assign, charge, sub-contract or otherwise dispose of a contract with you, or any of ICE's rights or obligations arising under it, at any time during its term.


18. Waiver


If ICE fails, at any time to insist upon strict performance of any of your obligations under these T&C of Sale, or if ICE fails to exercise any of the rights or remedies to which it is entitled under these Sale Terms this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.


19. Use of the eSTORE and social media


You must not use the eSTORE: (i) in any way that may interrupt, damage or impair the eSTORE, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety, or (iv) knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful ; attempting to gain unauthorised access to the Website, the server on which our Website is stored or any server, computer or database connected to our Website ; attacking our site via a denial-of-service attack or a distributed denial-of service attack.

If you post content or submit material, and unless we indicate otherwise, you grant: (a) ICE a non-exclusive, royalty-free and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) ICE, its sublicensees and transferees the right to use the name that you submit in connection with such content, if they choose. No moral rights are assigned under this provision.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to modifications of such content which are not derogatory. You agree to perform all further acts necessary to perfect any of the above rights granted by you to ICE including the execution of deeds and documents, at our request.


20. Communication of your personal data to Ingenico FS


Furthermore we hereby inform you, in connection with your order, your personal data relating in particular to your identity, domicile, personal status, phone number, email address, bank card and bank account numbers, or to the transactions you enter into or payments you make, are processed by Ingenico Financial Solutions SA/NV (“Ingenico FS”) i) with the purpose of allowing us to be able to perform our agreement, ii) with the purposes of fraud monitoring and fraud management (determining the risk levels associated with transactions, detecting and managing any resulting alerts), and iii) with the purpose of compliance with Ingenico FS’ legal obligations under the applicable legislation relating to the fight against money laundering and the financing of terrorism and (iv) with the purpose of compiling market analysis, statistics, analysis of transaction data, improvement of the service provided by Ingenico FS.

The collection of your personal data is a mandatory requirement for these purposes. Without this personal data your transaction could be delayed or rendered impossible and your order cancelled.

Please be informed that Ingenico FS, with registered seat at Boulevard de la Woluwe 102, in 1200 Brussels and with company number 886.476.763 is the data controller for such data processing.

Ingenico FS will not communicate your personal data to third parties, except in the following two cases:

- Communication by Ingenico FS of personal data to its , affiliates, subcontractors or other parties with whom Ingenico FS has a contractual relationship and that provide services for / assistance to Ingenico FS in the framework of i) the performance of the agreement between us and Ingenico FS, ii) fraud prevention and management and iii) with the purpose of compliance by Ingenico FS with its legal obligations under the applicable legislation relating to the fight against money laundering and the financing of terrorism and (iv) communication to third parties of anonymous or aggregated data. The third parties that are providing service/assistance to Ingenico FS with regard to fraud monitoring and fraud management can insert your personal data into their own specific database(s) that is (are) used by them to provide services for a multitude of merchants to prevent and manage fraud.

- If Ingenico FS is required by law to communicate certain information or documents to the National Bank of Belgium, to the Financial Intelligence Processing Unit (CTIF-CFI), to similar Belgian or foreign authorities, or generally speaking to any judicial or administrative authority, law enforcement authorities or any legal or administrative authorities. Communication of personal data to those entities will be limited to the extent necessary or required under the applicable regulations.

Furthermore, we hereby inform you, in connection with your order, of fraud monitoring and fraud management activities which means that your personal data will be subject to further processing in addition to the processing of card not present payments. Ingenico Financial Solutions SA/NV (Ingenico FS) is the data controller for this additional processing intended to prevent and combat fraud, determine a risk level and model the score.

Any fraud may result in the recording of your personal data in a file managed by Ingenico FS in order to retain a trace of frauds, in particular to provide information for criteria used to evaluate risks and the score templates used. This recording of your data may also give rise to you being assigned a higher risk in the event of any subsequent order placed with a merchant that is active in the same type of industry/sector and that is using the services of Ingenico FS, and could potentially lead to the rejection of this order by the merchant.

You have the right to query, access and correct your data, as well as the right to object, for a legitimate reason, to the processing of your personal data. To exercise this right, you can send a letter to: Ingenico Financial Solutions SA/NV - Legal department "data protection" - Boulevard de la Woluwe 102 – B-1200 Brussels (Belgium), or send an email to: privacy@fs.ingenico.com, accompanied by a signed copy of proof of identity”. You may hide the data that you are not required to provide according to your local legislation.


21. Entire agreement


These T&C of Sale and conditions and any document expressly referred to in them represent the entire agreement between ICE and you and supersede any prior agreement, understanding or arrangement between the parties, whether oral or in writing.

You acknowledge that, in entering into a contract with ICE you have not relied on any representation, undertaking or promise given by ICE or ICE or any third party or be implied from anything said or written in negotiations between ICE and you prior to such contract except as expressly stated in these T&C of Sale.


22. Governing law and Jurisdiction


These T&C of Sale and your order/purchase of Products from ICE through the eSTORE shall be governed by and construed in accordance with the laws of Belgium before the Belgian Courts.

However, in accordance with Regulation EC 593/2008 of 17 June 2008, these T&C of Sale shall not preclude compliance on the part of ICE with a provision that is more favorable to the customer, and which shall apply in full by agreement, under the law where the customer has his/her habitual residence.

Notwithstanding the above, in the event of a dispute, in accordance with the provisions of Regulation No. 44/2001 of 22 December 2000 you may file a claim either before the courts where you are domiciled, or before the Belgian courts and ICE may file a claim before the courts where you are domiciled.

Alternatively, you can contact the European Commission’s online dispute resolution platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage