FAQ : Website


Can I buy products on this website ?

Yes, you can buy products on this website 7 days a week, 24 hours a day, anywhere in the world. However, please check the list of countries we deliver to :

  • Belgium
  • France
  • Germany
  • Luxembourg
  • Netherlands
  • United Kingdom
  • Austria
  • Spain
  • Italy
  • Portugal
I have bought a watch from an online retailer (e.g.: Amazon). How can I have it repaired ?

For any purchase made on a website other than www.ice-watch.com, please contact the relevant website's after-sales department. As the transaction/sale took place on another website, we are unable to provide the after-sales service.

Why choose www.ice-watch.com ?

Choosing our website allows you to be certain of the quality and authenticity of our products. It gives you the reassurance of receiving the best possible service both during and after your purchase.

How can I place an order on this website ?

It couldn't be easier! Simply add your chosen product(s) to your basket, enter your invoicing and delivery information, and then choose a payment and delivery method. Once your order has been placed, we will keep you informed of its progress. You can also create a free customer account at any time to speed up various transactions or steps. You can also consult the Conditions of Use. Please contact our Customer Care or send us a message using the contact form. Our teams will be happy to guide you and answer your questions.

What am I committing to by agreeing to receive your newsletter ?

The sole purpose of our newsletters is to keep you informed of the brand's latest news. For more information, please consult our Privacy Policy.