FAQ : Smartwatch
The connected watch is compatible with all devices running iOS 9.0+ and Android 5.0+.
The kids' connected watch is compatible with all devices running iOS 12.0+ and Android 7.0+.
The ICE smart one has a host of functions: Bluetooth calls, SMS and notifications, sports, health (heart rate, blood pressure, etc.), music management, phone GPS tracking, alarms, games, etc.
The ICE smart junior has multiple functions. Overall, it is very similar to the ICE smart one, but does not offer Bluetooth calling. If the watch is connected to a smartphone, the young person will be able to receive text messages and notifications without any problem. If the watch is not connected to a phone, it will still be possible to take advantage of the watch's sports and health functions, access games, etc.
It is perfectly possible to receive or make calls from the watch. You can also check your text messages and receive notifications. However, it is not possible to reply to text messages directly via the watch.
You need to deactivate media sound in your phone's Bluetooth settings. When you go to your settings, then Bluetooth, you are offered two categories (calls and media). You therefore need to deactivate the "medias" sound category.
You need to deactivate media sound in your phone's Bluetooth settings. When you go to your settings, then Bluetooth, you are offered two categories (calls and media). You therefore need to deactivate the ""medias"" sound category.
Have you made sure that text messaging is enabled in the ICE ONE application (notifications tab)?
If this still doesn't work, you need to change the settings on your phone to authorise your device to send notifications to the watch.
To receive your text messages on your connected watch, we recommend that you go to Settings > Messages > Notifications > Show previews.
In ""Show previews"" you can choose between three options. It is preferable to choose ""Always"" or ""If unlocked (default)"".
You can then receive message notifications on the connected watch.
You can change your strap in-store, at your jeweller's or watchmaker's. The straps are also available individually on our website in the following colours: black, blue, pink and white.
Yes, you can customise your watch's background using images already available or even the photo of your choice, which you can insert directly from your phone's photo gallery.
There are around a hundred different sports offered by the watch, ranging from ""basic"" sports (running, cycling, rugby, weight training, tennis, gymnastics, badminton, football, basketball, rugby, combat sports, etc.) to ""rarer"" sports (surfing, frisbee, golf, rowing, skiing, fitness, yoga, pilates, horse riding, archery, fishing, etc.).
The watches are IP68 certified. IP tests indicate how dust-tight and waterproof a device is.
IP certification works with 2 digits. The first number indicates dust resistance and the second the product's water resistance.
It is also important to note that the tests carried out under the IP standard for ""liquids"" are only for clean water. This means that immersion in any other liquid (chlorine, beer, coffee, salt water, soda, etc.) is not included in the tests.
As a result, use in swimming pools is not recommended, due to the presence of chlorine and other chemicals. (This use should even be avoided).
When a watch is certified IPX8, in this case IP68, this is equivalent to a 5ATM certification for optimum product protection (waterproof, it can go underwater and resists splashes (rain, shower, etc.).)
The smartwatches have a liquid protection rating of 8 (IP 68). This means it's waterproof, so you can keep it on in the shower or for 'calm' immersion in clean water. (No overpressure, waterproof at over 1m for 1h).
The display of the connected watch is 38mm wide (40mm with the push button).
The strap on the connected watch can be adjusted between 160 and 220 mm.
The watch measures heart rate, blood pressure and oxygen levels in the blood. However, it is not directly compatible with cardiac devices.
In the health application on your iPhone, make sure you authorise ICE ONE as a ""data source"". The synchronisation should then be ready. If this is not the case, don't hesitate to switch off and restart your app and your watch.
We cannot provide information on the stock levels of our resellers. We advise you to consult our store locator: https://www.ice-watch.com/en/stores and call the reseller to check the availabilities before visiting it!
It is not possible to synchronize this information as the watch is not fitted with a GPS chip. The distance covered is based on the step length recorded in your profile in the application. This can be modified according to the size of your steps so that the distance covered is as accurate as possible.
We've been running tests again recently, and the statistics we've seen are fairly accurate. However, it's important to know that on all connected watches, the step calculation is based on your wrist movements.
""Based on your wrist movements, the watch estimates your activity level in the form of steps.""
The watch counts steps using a 3-axis G-sensor, which calculates your steps using the oscillation of your wrist, the angle of oscillation being 45°.
Perhaps try once or twice, 'exaggerating' your movements to see if you notice any difference.