FAQ : Products
If the watch failure is due to a material or manufacturing defect, please visit an Ice-Watch dealer to have your watch shipped to our repair center. You can locate a retailer through the store locator link on the website. Once your watch is dispatched, you will be able to follow the repair process via the information communicated to you by the retailer. If you can not find a retailer near you, please contact our teams via the online contact form. Please join the purchase bill with your watch, and clearly explain the nature of the defect. Under no circumstances will we be responsible of damages caused by the possession or use of the watch and the limited warranty is void if the defect is due to misuse or improper use of the watch.
We use high-quality batteries with a lifespan of 12 to 18 months. Your watch should therefore work for at least 1 year without interruption.
Our watches comply with European standards. However, it is possible that you may be developing an allergy to silicone or another material. Try loosening the strap and/or stop wearing your watch for a few days. Consult a doctor if the problem persists.
The warranty covers all parts, except the battery, the glass and band. If the watch fails due to a material or manufacturing defect, please visit an Ice-Watch dealer to have your watch shipped to our repair center. You can locate a reseller through the store location page. Once your watch is dispatched, you will be able to follow the repair via the information communicated to you by the retailer. If you can not find a reseller near you, please contact our teams via the online contact form. Please attach proof of purchase to your watch, and clearly explain the nature of the defect. Under no circumstances will we be responsible of damages caused by the possession or use of the watch and the limited warranty is void if the defect is due to misuse or improper use of the watch.
We advise you to visit a point of sale distributing the brand to have the battery replaced. This replacement may incur a cost depending on your chosen point of sale. If the battery stops working, it is very important to have it replaced as soon as possible to avoid any damage to the mechanism. Only a professional using appropriate tools will be able to replace the battery without damaging your watch.
You can easily clean the strap of your watch by carefully applying water and an appropriate soap. If your watch needs to be opened for cleaning or for a more extensive operation, only a professional with the appropriate tools will be able to carry this out without damaging your watch.
Within the Ice-Watch brand, each watch belongs to a specific collection with its own distinctive name. Ice-Watch brand watches are categorised based on styles or designs. You can therefore find the same model/reference/sku in different colours, materials and sizes within the same collection. In other words, you can find slightly different versions of a model within the collection it belongs to. Each collection reflects a specific style, time of day, activity, mood, desire, taste, etc. We hope that these collections will help you appreciate our brand.
Waterproofness of watches applies to a new watch with seals, glass and case in perfect condition. Although waterproofness is ensured during production and proven when the watch leaves the workshops, it is not guaranteed 'for life'. The duration of this waterproofness may vary depending on the watch's features, how it is used and how it is cared for. A round model is less exposed to risk than a shaped model. Normal ageing of the seals that ensure waterproofness is accelerated by thermal shocks or sudden variations in temperature occurring when the watch moves from direct sunlight to cold water or a damp environment.
A chronograph watch has an additional mechanism, which you can see on the face, allowing you to calculate the time taken by an event. The aim is to measure an elapsed period of time by starting the system whenever you need it. The chronograph consists of a central hand and can sometimes display minutes and more rarely hours. It is actually designed to measure just short periods of time.
Salt water, acidity from perspiration, perfume and chemical products attack the seals and reduce the duration of waterproofness. We therefore advise you to check the condition of your watch regularly and make sure all the elements that contribute to waterproofness are intact and in good condition: crown, push-button, glass, seals. Do not use the crown or push-buttons of your watch when in water. If your watch has a screw-down crown, always check carefully to make sure the crown has been screwed all the way back in before going into water.
Each descriptive sheet for a product shows the price of the watch including VAT.
The ATM indicates the possible levels of waterproofness for a watch.
- Washing hands
- Washing a car
- Bathing or showering
- Water sports
20 ATM / 30 ATM:
- Not suitable as a dive watch!
If you notice any damage or anomalies, avoid all contact with water. Infiltrations of water or humidity can require very expensive repairs. Water condensation under the glass of the watch or on the face indicates that the watch is no longer waterproof and must be repaired by a professional as soon as possible.
Each descriptive sheet for a product gives you the option of adding it to your basket. If it is in stock, you will be able to add it to your basket.If not, with providing your email adress we will inform you when available.
You can refer to the ATM. You can find the ATM for your model on the product sheet. All our watches have a minimum ATM of 3. You can therefore wash your hands or have shower while wearing one of our watches. However, we advise you not to expose your watch to water for too long and/or too often. In particular, in the case of natural material straps (leather, fabric, etc.).
For a service that involves opening the case, make sure that the waterproofness checks have been carried out, especially if you use your watch frequently in water or a humid atmosphere. We advise you to have your watch's waterproofness checked every year and each time the watch is opened.
The document included on each descriptive sheet for a product allows you to check the available sizes. You can download it at the following address.
The reference is on the back of the watch, on the steel area.
Our watches comply with European standards. However, it is possible that you may develop an allergy to silicone or another material. Try loosening the strap and/or stop wearing your watch for a few days. Consult a doctor if the problem persists.
We advise you to visit a point of sale distributing the brand to have it checked out.